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Last Updated: April 11, 2026

Company Name: 渭源强升商贸有限公司

Email: service@mail.ybaxvet.com

Phone: +86 19292597061

Address:甘肃省定西市渭源县清源镇北环路渭水华庭2号楼101室直播孵化基地1064号

Legal Representative: Liu Huaqiang

Unified Social Credit Code: 91621123MAK4GYE9XA


Product Return and Exchange Policy

Thank you for choosing our products. To protect your legal rights and clarify matters related to returns and exchanges, we have established this policy. Please read it carefully. We operate in Singapore with a full range of products and provide professional product and after-sales services. Our contact information and customer service hours are as follows:

Customer Service Contact:
Email: service@mail.ybaxvet.com

Phone: +86 19292597061

Customer Service Hours:

Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

I. Conditions for 7-Day Returns and Exchanges

Within 7 days from the date you actually receive the product, you may apply for a return or exchange if any of the following conditions are met (based on the actual date the customer receives the product):

  1. The product has a quality issue;
  2. The product was damaged during transportation;
  3. The wrong product was sent, the product differs from what you ordered, and the product does not affect resale.

II. Situations Not Covered by the 7-Day Return Policy

The following cases are not eligible for the 7-day unconditional return/exchange policy:

  1. Personalized or custom-made products;
  2. Products that have been used (for electronics, once powered on, it is considered used);
  3. Products or their functional parts and accessories show signs of wear;
  4. The product’s packaging is lost or severely damaged (except for unboxing) and affects resale;
  5. Products that are non-returnable due to their nature, as confirmed at the time of purchase;
  6. Other situations that cause the product to be in poor condition, affecting resale.

III. Return and Exchange Application Process

1. Returns/Exchanges for Personal Reasons
Within 7 days of receiving the product, if the product does not affect resale, please email the after-sales service center. The customer service team will process your request within 1–3 business days. The shipping cost for such returns/exchanges must be borne by you.

2. Returns/Exchanges for Quality Issues
Within 7 days of receiving the product, if you request a return or exchange due to a product quality issue, please contact our after-sales service center at service@mail.ybaxvet.com. The customer service team will handle your request within 1–3 business days. The shipping cost for such returns/exchanges will be borne by us.

3. Returns and Refunds
If you request a return within 7 days of receiving the product, please contact the courier company directly to arrange the return. Once the courier receives the returned product, they will provide details regarding the refund. We will complete the refund process within 15 business days.

IV. Notes

When applying for a return or exchange, please be sure to include your order number, name, and contact number in the email and respond to our 24-hour online customer service to help us process your request quickly.

V. Return Address

甘肃省定西市渭源县清源镇北环路渭水华庭2号楼101室直播孵化基地1064号

If you have any questions during the return/exchange process, please contact us using the above customer service details. We are committed to providing you with assistance.