Last Updated: April 11, 2026
Company Name: 渭源强升商贸有限公司
Email: service@mail.ybaxvet.com
Phone: +86 19292597061
Address:甘肃省定西市渭源县清源镇北环路渭水华庭2号楼101室直播孵化基地1064号
Legal Representative: Liu Huaqiang
Unified Social Credit Code: 91621123MAK4GYE9XA
Product FAQ (Frequently Asked Questions)
Thank you for choosing our products. To answer questions you may have during your shopping experience, we have compiled the following frequently asked questions for your reference. We operate in Singapore with a full range of products. If you have other questions not mentioned below, please contact our customer service. We are happy to assist you.
Customer Service Contact:
Email: service@mail.ybaxvet.com
Phone: +86 19292597061
Customer Service Hours:Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)
I. Product and Pricing
Q1: Do the product prices include taxes? Are additional taxes required?
A: No additional taxes are required. All product prices displayed on our platform include applicable taxes. You only need to pay the full price shown at checkout, with no hidden taxes or additional fees.
Q2: Who is responsible for customs duties? How is the duty amount determined?
A: Customs duties must be borne by you. The amount will be determined according to the local customs policies and regulations of your delivery location. The actual amount is subject to the local customs authority’s assessment. If you have questions about the customs policy in your area, you may consult your local customs office in advance or contact our customer service for guidance.
Q3: What product categories does your company offer?
A: We operate a full range of products in Singapore, meeting diverse shopping needs. You can browse and select products according to your preferences.
II. Customer Service and Inquiries
Q1: How can I contact customer service? What are the service hours?
A: You can contact us via email at service@mail.ybaxvet.com or by phone at +86 19292597061. Customer service is available Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will respond to your inquiries promptly during working hours.
Q2: How long does it take to get a reply after contacting customer service?
A: Customer service will respond within 1–3 business days during working hours after receiving your email or call. If the inquiry volume is high, the response may be slightly delayed. Thank you for your understanding.
III. Other Common Questions
Q1: Can I contact customer service if I have questions after placing an order?
A: Yes. Whether before, during, or after placing an order, if you have any questions related to products, pricing, customs duties, or after-sales service, you can contact us during customer service hours. We will answer each of your questions.
Q2: How can I get more detailed information about product prices or customs duties?
A: You can contact us directly via email or phone, explain your questions, and customer service will provide detailed information regarding prices and customs duties to ensure you fully understand the matter.
